Shopping
A: Yes, you can specify preferred brands, organic items, or specialty ingredients. Additional costs may apply.
A: If an item is out of stock, I will contact you for a substitute or select the closest alternative.
A: Absolutely! Please inform me in advance about any allergies, dietary restrictions, or special preferences.
A: Yes, but it must meet quality standards. A separate fee applies for meal preparation only.
A: Grocery costs are based on market prices at the time of shopping. Receipts can be provided upon request.
Payment
A: I accept bank transfers, cash, PayPal, Venmo, and credit/debit cards.
A: Payment is due upon receipt of the invoice unless a prior agreement is made.
A: No, full payment is required before service is provided.
A: Yes, a 3-5% late fee is applied per week after the due date.
A: Tipping is appreciated but not required. If you’d like to add a tip, you can include it with your payment.
Shipping
A: Yes, I offer meal delivery or ingredient drop-off for an additional fee.
A: I provide delivery within [Gauteng]. A travel fee may apply for locations outside Johannesburg range.
A: Meals are packed in insulated containers to maintain optimal temperature.
A: Yes, meal pickups can be arranged at a scheduled time.
A: If no one is available to receive the delivery, meals will be left at a safe location (if agreed upon), or an additional fee may apply for redelivery.
Cancellations & Rescheduling
Cancellations must be made at least 24-36 hours in advance to avoid a cancellation fee.
In the rare event I need to cancel, I will provide a full refund or reschedule at your convenience.
Meal Preparation & Storage
A: Detailed storage and reheating instructions will be provided with each meal.
A: Yes! In-home meal preparation is available. I will leave your kitchen clean and sanitized after cooking.
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